Technical Services Specialist

3 weeks ago


Islamabad, Islamabad, Pakistan ibex Full time

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too

Responsibilities:
  • Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
  • Maintain the highest level of service through dealing with customers in a friendly, efficient, and attentive manner
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  • Maintain swift responses to customers through phone call
  • Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions
  • Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
  • Stay up to date by researching similar product symptoms to provide accurate solutions
  • Ensure compliance with all company policies, procedures, and practices
Minimum Requirements:
  • O-Levels/Intermediate or above
  • Excellent English Written and Verbal Communication with IT background
  • American or neutral accent
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    Technical Network Services Professional:We are seeking an experienced Technical Network Services Professional to join our team as a Network Operations Center Specialist. In this role, you will be responsible for providing technical support and guidance to customers and internal stakeholders on network-related issues.You will collaborate with cross-functional...


  • Islamabad, Islamabad, Pakistan Sapphire Consulting Services Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Sapphire Consulting ServicesAssistant Manager H.R | Recruitment Specialist | Technical Recruiter | Talent Acquisition @ SapphireDesignation: Oracle Technical ConsultantEducation: Bachelors / Masters (in related stream)Experience: 3+ years as Oracle EBS Technical ConsultantTechnical...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    dinCloud Pakistan, An ATSG Company is committed to providing exceptional customer service to our clients. We are seeking a talented Technical Account Specialist to join our team and help us achieve this goal.Key Responsibilities:Maintain accurate records of all customer interactions and outcomes in CRM/CSM and ticketing systems.Prepare reports on service...


  • Islamabad, Islamabad, Pakistan Focus IT Services Full time

    Job Description:Position Overview:We are currently seeking experienced and dynamic Customer Service Specialists (CSRs) to join our team. In this role, you will be the voice and face of the brand, providing and analyzing customer needs in order to provide support. The Customer Service Representative attracts potential customers by answering product and...


  • Islamabad, Islamabad, Pakistan Promise Group Full time

    Promising a dynamic work environment, Promise Group invites applications for the position of IT Technical Support Specialist. As a key member of our team, you will be responsible for delivering exceptional technical support services to our clients.Key ResponsibilitiesProvide timely and effective technical assistance to clients regarding Microsoft 365 and...


  • Islamabad, Islamabad, Pakistan Elevate Services Full time

    Elevate Services is seeking a skilled Marketing Specialist to join our marketing team. As a key contributor, you will play a crucial role in developing and executing marketing strategies that drive business growth and customer engagement.About the RoleYou will be responsible for creating and distributing engaging marketing content, building relationships...


  • Islamabad, Islamabad, Pakistan VoicePlus Services Full time

    About the RoleWe are seeking a highly skilled Senior Software Developer and System Integration Specialist to join our team at VoicePlus Services. The successful candidate will have extensive experience in API integrations, MySQL database management, and analytical dashboard design.Key RequirementsStrong object-oriented design and coding skills using PHP on a...


  • Islamabad, Islamabad, Pakistan ConnectPro International Full time

    About ConnectPro InternationalAt ConnectPro International, we are dedicated to providing exceptional customer service. Our team is passionate about delivering timely and accurate support to our customers.Job Summary:We are seeking a skilled Technical Support Specialist to join our customer success team. As a Technical Support Specialist, you will be...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    We are looking for an experienced NOC Technical Specialist to join our dynamic team at dinCloud Pakistan, An ATSG Company. As a key member of our NOC team, you will be responsible for ensuring seamless communication services for customers by diagnosing and addressing UC-specific alerts, troubleshooting advanced issues, and collaborating across teams to meet...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    At dinCloud Pakistan, An ATSG Company, we're looking for a skilled Technical Communications Specialist to join our team. In this role, you will specialize in monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams. You will work as part of the broader NOC team to ensure seamless...


  • Islamabad, Islamabad, Pakistan IT Manpower Services Full time

    At IT Manpower Services, we're committed to delivering innovative software products that meet the needs of our clients. As an Artificial Intelligence Specialist, you'll play a key role in helping us achieve this goal by developing AI/ML software products and solutions.Your responsibilities will include designing and developing large-scale data infrastructure...


  • Islamabad, Islamabad, Pakistan S&P Global Full time

    Key ResponsibilitiesThe Advanced Cloud Services Specialist will provide technical expertise and support for cloud-based services, including identity and access management, network connectivity, and cloud account administration. This individual will work closely with cross-functional teams to identify technical requirements and develop innovative solutions...


  • Islamabad, Islamabad, Pakistan Vantage Digital Full time

    As a customer service specialist, you'll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concerns.ResponsibilitiesMust be happy and confident in addressing customer concernsInspire confidence in our customersManage incoming customer requests and...


  • Islamabad, Islamabad, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    Sybrid (Pvt) Ltd, a Lakson Group Company, is seeking a Technical Services Director to lead our IT team. The successful candidate will be responsible for maintaining and developing our enterprise systems infrastructure.About the RoleThe ideal candidate will have at least 6 years of experience in an IT managerial position and proficiency in Microsoft, Linux,...


  • Islamabad, Islamabad, Pakistan Master Dispatch Services Full time

    About Master Dispatch Services LLCWe pride ourselves on providing exceptional dispatching services that meet the needs of our valued clients.Job DescriptionThe Night Sales Agent is responsible for promoting our transportation services, generating sales leads, and building strong relationships with existing clients. This role requires excellent communication...


  • Islamabad, Islamabad, Pakistan Careem Networks FZ LLC Full time

    About this roleCareem Networks FZ LLC is seeking a highly skilled Technical Lead for Cloud Services to join its team of experts in building scalable and robust backend applications and services.As a Technical Lead, you will be responsible for architecting and building highly scalable and robust cloud infrastructure, working closely with engineers across...


  • Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time

    We're a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. As a Service Delivery Specialist at WellnessLiving Systems Inc., you'll take...


  • Islamabad, Islamabad, Pakistan Makkays Full time

    About the RoleWe are seeking a talented Technical Quality Specialist to join our team. As a Technical Quality Specialist, you will play a key role in ensuring the quality of our software products.Main Responsibilities:Develop and implement quality assurance processes and procedures to ensure the quality of software applications.Collaborate with...


  • Islamabad, Islamabad, Pakistan NADRA Technologies Ltd Full time

    Job DescriptionWe are seeking a highly skilled Technical Content Specialist to join our team at NADRA Technologies Ltd. As a key member of our documentation team, you will be responsible for creating and maintaining clear, concise, and comprehensive software documentation.You will collaborate with developers, product managers, and QA teams to gather...


  • Islamabad, Islamabad, Pakistan Cloudpso Full time

    At CloudPSO, we are committed to delivering exceptional IT support services to our clients. As a Level 1 Technical Support Specialist, you will be the first point of contact for our clients, providing timely and effective resolutions for technical issues.Job DescriptionThis is a remote position that requires strong troubleshooting skills, a passion for...