
Remote Technical Support Specialist for Network Operations
1 week ago
CyberNet Communications is seeking a highly skilled and experienced technical support representative to join our team.
- This role involves identifying, investigating, and resolving users' problems with computer software and hardware.
- You will be responsible for delivering exceptional customer service and support to end-users using automated call distribution phone software and email.
- We are looking for someone who can proactively monitor and respond to events, error conditions, and threshold events in our network monitoring system.
Key Responsibilities:
- Provide timely and effective resolution to customers' technical issues.
- Collaborate with internal teams to identify and troubleshoot complex technical issues.
- Maintain accurate records of customer interactions using designated tracking software.
- Stay up-to-date with system information, changes, and updates.
To succeed in this role, you will need:
- Excellent written and oral English skills.
- Strong technical, diagnostic, and troubleshooting skills.
- Able to manage multiple inbound calls per shift and resolve technical issues efficiently.
- Familiarity with Microsoft Office, Adobe PDF, and other basic business productivity software.
- Working knowledge of IT system fundamentals and system management tasks.
- Ability to clearly document and articulate technical issues in English.
CyberNet Communications is a dynamic organization committed to providing innovative solutions and exceptional customer service. We offer a challenging and rewarding work environment that fosters growth and development.
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