Help Desk Team Member

12 hours ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 2,500,000 - 4,000,000
Job Title: Customer Support Specialist

Main Responsibilities:

  • Maintaining sales activities and regularly updating listings on various online marketplaces, including descriptions and images.
  • Managing the visual aspects of our website, including design and layout, HTML & CSS tasks, to ensure a seamless user experience across devices.
  • Providing timely and effective resolutions to customer issues, ensuring their satisfaction and trust in our business.
  • Gaining in-depth knowledge of our products and services to deliver exceptional support and guidance.
  • Streamlining order fulfillment processes, including printing tickets for online orders and managing returns efficiently.
  • Ensuring accurate stock control and levels are up-to-date across all online platforms.
  • Collaborating with the warehouse team to optimize operational efficiency and minimize errors.

Required Skills and Qualifications:

  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of HTML, CSS, and other web development tools.
  • Familiarity with online marketplaces and e-commerce platforms.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing business.
  • Ongoing training and professional development opportunities.

Others:

  • This role is ideal for those who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer experiences.
  • We offer a supportive and inclusive workplace culture, where everyone has the opportunity to grow and succeed.

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