Help Desk Professional

2 days ago

Islamabad, Islamabad, Pakistan beBeeSecurity Full time 2,000,000 - 3,500,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team.

The ideal candidate will have excellent communication skills, a strong understanding of technical concepts, and the ability to work independently to resolve complex issues.

The successful candidate will provide top-notch technical support to our customers via various channels, troubleshoot and resolve issues related to web infrastructure, Linux systems, networking, firewalls, CDN, and WAF. They will also collaborate with other teams to escalate complex issues, document known issues, and create support content for internal and external use.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences, working in a collaborative environment, and growing their career in network and cloud security.

  • Provide Tier 1 technical support to customers via email and ticketing systems in both German and English
  • Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF
  • Guide customers through system configuration, usage, and optimization
  • Collaborate with Tier 2/3 technical teams to escalate complex issues
  • Document known issues, fixes, and create support content for internal and external use
Requirements:
  • Minimum 2 years of experience in technical support, IT helpdesk, or network/system administration
  • Good understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security
  • Ability to work independently and solve problems methodically
  • Strong communication skills in English (written & spoken)
  • Basic to intermediate German language skills are required (B1 level or higher preferred)
Preferred Qualifications:
  • Familiarity with CDNs, cloud platforms, or cybersecurity tools
  • Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk
  • Understanding of DDoS protection, SSL, and web performance tools
We Offer:
  • Opportunity to work with a global customer base and cutting-edge web security products
  • A supportive, collaborative team environment
  • Career growth opportunities in network and cloud security

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