
Chief Technical Support Engineer
1 day ago
Unlock the Potential of Our Technical Support Team as a Lead Engineer.
About the RoleThis is an exciting opportunity for a skilled technical support professional to take on a leadership role and drive significant impact on our technical support team's success. As a Lead Technical Support Engineer, you will be responsible for providing expert technical support for various products and services.
Your key responsibilities include:
- Analyzing and diagnosing complex technical issues to deliver timely solutions.
- Collaborating with cross-functional teams to identify and address technical issues affecting customers.
- Mentoring and training junior support engineers to help them develop their skills and expertise.
You will also have the opportunity to participate in process improvement initiatives, contribute to knowledge management, and provide excellent customer service.
RequirementsTo succeed in this role, you will need:
- A deep understanding of our products and services.
- Excellent communication and collaboration skills.
- A strong ability to work well in a team-oriented environment.
- A minimum of 3 years of experience in technical support or customer support.
- Good knowledge of SQL and API.
We offer a competitive package that includes:
- A collaborative and dynamic work environment.
- Ongoing training and development opportunities.
- A chance to make a significant impact on our business success.
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