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Customer Experience Specialist
2 weeks ago
We are looking for a Customer Experience Specialist to join our team at NATIONAL TELEPHONE CO-OP ASSN. As a key member of our operations team, you will be responsible for ensuring high levels of customer satisfaction through effective service delivery.
In this role, you will work closely with cross-functional teams to develop and implement training plans to enhance team competencies and align with industry best practices.
Key qualifications include:
- Associate's degree in Telecommunications, Business Administration, or a related field; equivalent professional experience will be considered
- Minimum of 2 years of experience in service assurance, service delivery or operations management, preferably within the telecommunications industry
NATIONAL TELEPHONE CO-OP ASSN offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and professional development.
