Senior Outdoor Advertising Services Manager

3 days ago


Saddar Town, Pakistan Zag Outsourcing Full time

Zag Outsourcing is seeking a Senior Outdoor Advertising Services Manager to supervise multiple sites within Karachi. This role will be responsible for the overall direction, coordination, and evaluation of staff and the department.

Responsibilities:
  • Ensure prompt responses to customer enquiries.
  • Collaborate with internal departments for service requirements and client needs.
  • Identify opportunities for improving product solutions, increasing utilization, and optimizing channel usage.
  • Maintain quality standards.
  • Review service performance with clients and generate ways to improve service level standards.
  • Supervise employees, plan work assignments, and direct their activities.
  • Communicate billing information to clients in a timely and accurate manner.
  • Hold team members accountable for quality and production, taking necessary disciplinary actions.
  • Foster improved working relationships with government agencies.
  • Communicate company expectations and goals to staff, ensuring site accountability.
  • Track and report productivity for weekly and monthly reporting.
  • Resolve problems promptly and communicate with staff and management regarding issues.
  • Schedule routine visits to ensure quality and maintenance at client sites.
Job Requirements:
  • Ability to handle complaints and administrative tasks.
  • Customer-focused, proactive, and service-oriented attitude.
  • Excellent communication and interpersonal skills.
  • Meet deadlines.
  • Work late hours as needed.
  • Frequent travel required.
  • Develop the team professionally.
  • Fluency in spoken and written English.
  • Computer literacy.


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