High-Level IT Engagement Lead

14 hours ago

Sukkur, Sindh, Pakistan beBee Careers Full time

IT Leadership Role

 

This role requires an IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) and Application Development & Maintenance (ADM) across the Middle East and Africa.

 

About the Opportunity:

 

We are seeking a results-driven individual who can serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio. This includes coordinating and orchestrating with internal teams to secure optimal solutions and offers for customers, ensuring customer satisfaction by delivering solutions that maximize value and efficient service, driving profitable deals, risk mitigation, and supporting pre-sales, sales, delivery, and lifecycle management.

 

Leadership Expectations:

 

The ideal candidate will demonstrate cross-functional leadership, mobilizing support across functions and teams, exhibit strong collaboration, communication, and fact-based decision-making, and foster a people-centric leadership style with empathy.

 

Sales & Customer Focus:

 

Proven ability to drive multi-million-dollar sales and manage complex contracts is essential, along with deep knowledge of contracting, commercial models, and customer operations in Core, IT, and ADM. The successful candidate will translate portfolio capabilities into business value for customers, lead technical and business discussions at all levels, identify and manage risks, and experience in consultative selling, identifying strategic opportunities, and business justification.

 

Functional & Technical Expertise:

 

In-depth experience with MS IT, LCM, and ADM best practices and delivery, demonstrated financial improvements and cost savings, experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs, expertise in Ericsson Service Delivery processes, agile and DevOps models, strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies are required.

 

Required Skills & Qualifications:

 

The successful candidate will have a university degree in Business, Engineering, or ICT, 5+ years in MSIT/ADM presales, 5+ years in delivery of Managed Services and/or ADM, and 10+ years in the telecom network industry. Strong record of sales and C-level engagement, proven delivery experience in the domain are also essential.

 

Benefits:

 

A diverse and inclusive organization with a focus on innovation and growth offers the opportunity to work with a team of innovators driven to craft what comes next. With a commitment to equal opportunities and a people-centric approach, we encourage individuals from all backgrounds to apply and realize their full potential as part of our team.

 

Primary Responsibilities:

 

The successful candidate will be responsible for leading Pre-Sales for Managed Services (MS) and Application Development & Maintenance (ADM) across the Middle East and Africa, serving as the primary engagement lead for contract renewals and business expansion, coordinating and orchestrating with internal teams to secure optimal solutions and offers for customers, ensuring customer satisfaction by delivering solutions that maximize value and efficient service, driving profitable deals, risk mitigation, and supporting pre-sales, sales, delivery, and lifecycle management.

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