Service Quality Monitoring Expert

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Quality Assurance Specialist

As a Quality Assurance Specialist, you will be responsible for ensuring that our customer service teams meet the highest standards of quality and compliance. You will work closely with team leaders to develop coaching sessions and training programs to enhance the skills of our customer service representatives.

Main Responsibilities:
  • Develop and implement quality assurance processes to ensure compliance with industry regulations.
  • Evaluate customer interactions based on accuracy, communication skills, and compliance with industry standards.
  • Collaborate with team leaders to develop coaching sessions and training programs.
  • Identify trends and patterns in customer interactions to recommend process improvements.


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