Call Quality Monitoring Specialist

Quality Assurance SpecialistThe quality assurance specialist will be responsible for monitoring network performance in real-time, isolating faults in CS/PS/IN/VAS networks, and escalating issues to peer teams and technical management. The role requires effective coordination with level-II teams for root-cause analysis.

Job Title: Call Quality AnalystKey Responsibilities:Monitor inbound and outbound calls to ensure high-quality communication.Evaluate call performances based on professionalism, policy adherence, and key performance indicators.Provide constructive feedback to agents and team leads to enhance their skills.Identify areas for improvement and assist in coaching...

Looking for Customer Care Representatives (CCR) for our loan recovery call centre.Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentGet notified when a new job is posted. Sign in to set job alerts for "Agent" roles.Related roles:Regional Representative - Agent RecruitmentSales Agent – CSR for International...

Quality Assurance Specialist - Call Center">We are seeking a detail-oriented Quality Assurance Specialist to join our team in Rawalpindi, Pakistan. As a key member of our call center sales and support team, you will play a critical role in ensuring the quality of work performed by agents through live monitoring and use of call recording systems and...

Quality Assurance Specialist - Call CenterJob Description – Quality Assurance SpecialistThe Role: Quality Assurance Specialist – Call CenterLocation: Rawalpindi, PakistanThe Team: Spantronics work with multiple USA based clients in the field of Insurance, home improvement and renewal energy. We are a fast-growing organization and expanding our call...

Job DescriptionWe are seeking a detail-oriented individual to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams.Main Responsibilities:Monitor inbound and outbound calls to...

Job Title: Call Quality AnalystCompany: Translation EmpireLocation:Rawalpindi / IslamabadKey Responsibilities:Monitor inbound/outbound calls for quality assuranceEvaluate communication, professionalism, and policy adherenceProvide feedback to agents and team leadsIdentify improvement areas and assist in coachingPrepare reports and document call...

Job Summary:We are seeking a highly skilled and detail-oriented Call Evaluator to join our team. As a Call Evaluator, you will play a crucial role in ensuring the quality and effectiveness of our customer support operations.Your primary responsibility will be to monitor and evaluate customer interactions to assess agent performance, identify areas for...

A Quality Assurance Executive is a professional who is responsible for monitoring, inspecting each and every call in order to meet established quality standards.Traditionally, in order to fulfill these responsibilities, a Quality Assurance Executive would need to be proficient in a number of skills including:ListeningCommunication SkillsStatistical...

Quality Assurance SpecialistAs a Quality Assurance Specialist, you will be responsible for ensuring that our customer service teams meet the highest standards of quality and compliance. You will work closely with team leaders to develop coaching sessions and training programs to enhance the skills of our customer service representatives.Main...