Customer Experience Liaison

2 days ago


Lahore, Punjab, Pakistan Ali Hajveri Traders Full time
Job Overview

At Ali Hajveri Traders, we are seeking a skilled Customer Experience Liaison to join our team. In this role, you will be responsible for setting customer expectations and revenue goals.

This position requires excellent communication skills, both written and verbal, as well as the ability to identify customer demands and requirements.

A key aspect of this job is advising customers on cost-effectiveness and negotiating agreements with them.

You will also be responsible for maintaining good relationships with customers and approaching prospective customers to build rapport.

This role is ideal for someone who is highly organized and able to adhere to all the rules and regulations of the company.

Key Responsibilities
  • Set customer expectations and revenue goals
  • Identify customer demands and requirements
  • Advising customers on cost-effectiveness
  • Negotiate agreements with customers
  • Maintain good relationships with customers
  • Approach prospective customers to build rapport
  • Adhere to all the rules and regulations of the company
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Business Administration, Marketing or a relevant field
  • Minimum six months of experience working in a Customer Service department
  • Outstanding oral and written communication skills
  • Exceptional negotiation and sales skills
  • Proficiency in Microsoft Office Tools
  • Solid knowledge of the company's products and services
  • Ability to maintain sensitive and confidential information


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