Senior Customer Liaison Specialist

4 days ago


Lahore, Punjab, Pakistan beBeeCustomerService Full time $90,000 - $120,000
Job Title:

Customer Service Representative

About the Position:

We are seeking a skilled Customer Service Representative to provide exceptional support to our clients, ensuring seamless operational excellence.

Key Responsibilities:
  • Collaborate with the Regional Manager and Business Development team to deliver outstanding customer service
  • E nsure efficient customer service and operational processes
  • Support client engagement, including proposal development and sales-related materials
  • Assist with onboarding new customers, including account setup and training materials
  • Provide technical assistance and escalate issues to relevant teams
  • Manage administrative tasks, such as invoicing and order details
  • Conduct market research
  • Update and maintain CRM systems
Requirements:
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Minimum of 2 years in a customer-facing role within software technology or textile/apparel industry
  • Ability to travel between Pakistan, Bangladesh, and South India
  • Strong organization and time management
  • Professional communication and interpersonal skills
  • Technical aptitude and ability to quickly learn new systems
  • Experience with CRM systems
  • Proficiency in Microsoft Office Suite
  • Personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)


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