Client Experience Specialist
3 days ago
Key Responsibilities:
- Client Communication:
Interact with clients via phone calls, emails, and in-person meetings.
E nsure clear, concise, and professional communication at all times.
Use AI tools like ChatGPT to draft, proofread, and enhance communication as needed. - Documentation Management:
Prompt clients to submit required documents in a timely manner.
Follow up consistently to ensure all documentation is completed accurately and on schedule.
Maintain accurate records of communications and document statuses. - Relationship Building:
Serve as the primary point of contact for existing clients.
Build and nurture strong client relationships to ensure satisfaction and loyalty.
Conduct on-site meetings to address client concerns and provide assistance when required. - Team Collaboration:
Work closely with internal teams to align client needs with company goals.
Share insights and feedback from clients to improve processes and services. - Professional Conduct:
Demonstrate discipline and time management in handling tasks and client interactions.
Represent the company positively in all engagements.
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