Manager Donor Engagement – Global Partnerships

4 weeks ago

Karachi, Sindh, Pakistan The Citizen Foundation Full time

As the Manager – Donor Engagement, you will play a pivotal role in supporting the cultivation, stewardship and growth of relationships with TCF's local and global major donors. Reporting to the Senior Manager – Donor Engagement, your primary focus will be to enable and support frontline teams, including country partners, in delivering high-quality donor engagement. The role demands strong communication, coordination, analytical, and leadership skills to ensure consistent donor satisfaction and long-term commitment.

  • Assist in the design and execution of tailored donor engagement strategies, ensuring consistent communication and meaningful touchpoints.
  • Map donor journeys and ensure donors remain on a thoughtful, personalized engagement trajectory.
  • Liaise with TCF's frontline teams (including country partners) to align on donor servicing and implementation of engagement plans
  • Ensure donor profiles are updated, capturing philanthropic interests, engagement history, and future potential using CRM platforms (e.g., Donor Perfect, Salesforce).
  • Coordinate the planning and execution of donor visits and events to deliver a high-quality experience.
  • Analyse donor profiles and engagement data to generate useful insights; ensure engagement activities are completed on time and help strengthen relationships through regular tracking and improvements.
  • Manage a small portfolio of major donors, ensuring timely updates, personalized engagement, and appropriate recognition.
  • Maintain up-to-date donor records and communications in the CRM system and support ongoing data accuracy.
  • Monitor and identify any risks to donor relationships and proactively support the frontline teams (including country partners) in addressing them.
  • Collaborate with cross-functional, regional, and Brands & Communications teams to develop high-quality donor engagement materials and customized deliverables such as reports, videos, messages and presentations.
  • Ensure strategic engagement of TCF's Board Members and Ambassadors by creating tailored engagement plans and supporting their participation in donor-related initiatives, events, and communications
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