Lead Product Technical Solutions Expert

2 days ago


Sahiwal, Punjab, Pakistan beBeeTechnical Full time $90,000 - $120,000
Senior Technical Support Specialist

The primary objective of this role is to serve as a senior subject matter expert responsible for delivering high-level technical support across various products and services.

This position involves resolving complex technical issues, collaborating with cross-functional teams, and driving continuous improvement in the technical support process.

Key responsibilities include mentoring, training, and coaching technical support engineers, as well as creating and maintaining technical documentation.

The ideal candidate will possess a deep understanding of the product, exceptional communication and problem-solving skills, and the ability to work effectively in a team-oriented environment.

  • Deliver advanced technical support for multiple products and services.
  • Resolve technical issues and collaborate with cross-functional teams to resolve them.
  • Drive continuous improvement in the technical support process.
  • Mentor, train, and coach technical support engineers.
  • Develop and maintain technical documentation.

Requirements:

  • Minimum 3-year tenure in Technical Support | Customer Support.
  • Good understanding of SQL, API, and one coding language.
  • Exceptional communication and problem-solving skills.
  • Ability to work effectively in a team-oriented environment.


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