Software Product Support Expert

3 days ago


Islamabad, Islamabad, Pakistan IntegCubes Full time

We are seeking an accomplished Software Product Support Expert to join our team at IntegCubes.

  • Offer world-class support to customers, addressing their product-related queries and concerns promptly.
  • Liaise closely with the product development team to stay updated on new feature releases and enhancements.
  • Deliver personalized support to customers, configuring and troubleshooting products to meet their unique needs.
  • Maintain accurate records of technical issues and escalate them to senior support staff when necessary.
  • Host engaging product demos and training sessions, educating clients on the capabilities and benefits of our software.
Requirements
  • A bachelor's degree in a relevant field or equivalent experience.
  • Strong technical knowledge and a passion for staying up-to-date with industry advancements.
  • Excellent communication and interpersonal skills, with the ability to articulate complex concepts.
  • Previous experience in customer support or a related role is highly valued.
  • Familiarity with the Healthcare sector is advantageous.
  • A collaborative mindset and a desire to contribute to the growth of IntegCubes.


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