Chief Operations Executive

1 day ago


Rawalpindi, Punjab, Pakistan beBeeOperations Full time
Key Responsibilities

A high-performing team leader who can effectively manage teams and drive operational excellence.

The ideal candidate will have a strong focus on customer satisfaction, excellent communication skills, and the ability to lead by example.

Responsibilities include:

  • Leading and managing a team of 50-60 people
  • Implementing smart execution of department operations within given resources, including leave and shift management
  • Enabling resources for efficient executions as per roles and responsibilities
  • Establishing and monitoring customer service standards through recognized benchmarks
  • Conducting progress and development meetings with staff
  • Ensuring strong follow-up on ongoing projects and timely completion
  • Developing a performance-driven team that achieves assigned targets
  • Creating a professional work environment where individuals are treated equally and fairly, promoting work-life balance
  • Implementation of company policies and procedures
  • Regular reviews of KPIs, performance analysis, and areas for improvement
  • Training needs analysis and development of staff for next-level roles
  • Focusing on operations improvement and business development
  • Process creation and improvement for the best interest of the business
Requirements

To be successful in this role, you will need:

Qualifications:

  • Bachelor's degree or equivalent preferred
  • Excellent English communication skills

Skills:

  • Leadership skills
  • Team management
  • Project management
  • Situation handling
  • Go-getter attitude
  • Calm and proactive approach
  • Hardworking and intelligent working style
  • Time-driven and soft-spoken
  • Dedicated to assigned tasks
  • Quick learner
  • Team player and solid individual performer
  • Solution provider

Experience:

  • Minimum 5-8 years of experience required
  • Managing different teams and departments
  • Customer support and services business operations, call center operations, business development, recruitment, and project management


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