
Chief Operations Executive
1 day ago
A high-performing team leader who can effectively manage teams and drive operational excellence.
The ideal candidate will have a strong focus on customer satisfaction, excellent communication skills, and the ability to lead by example.
Responsibilities include:
- Leading and managing a team of 50-60 people
- Implementing smart execution of department operations within given resources, including leave and shift management
- Enabling resources for efficient executions as per roles and responsibilities
- Establishing and monitoring customer service standards through recognized benchmarks
- Conducting progress and development meetings with staff
- Ensuring strong follow-up on ongoing projects and timely completion
- Developing a performance-driven team that achieves assigned targets
- Creating a professional work environment where individuals are treated equally and fairly, promoting work-life balance
- Implementation of company policies and procedures
- Regular reviews of KPIs, performance analysis, and areas for improvement
- Training needs analysis and development of staff for next-level roles
- Focusing on operations improvement and business development
- Process creation and improvement for the best interest of the business
To be successful in this role, you will need:
Qualifications:
- Bachelor's degree or equivalent preferred
- Excellent English communication skills
Skills:
- Leadership skills
- Team management
- Project management
- Situation handling
- Go-getter attitude
- Calm and proactive approach
- Hardworking and intelligent working style
- Time-driven and soft-spoken
- Dedicated to assigned tasks
- Quick learner
- Team player and solid individual performer
- Solution provider
Experience:
- Minimum 5-8 years of experience required
- Managing different teams and departments
- Customer support and services business operations, call center operations, business development, recruitment, and project management
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