Customer Interaction Manager

2 days ago

Peshawar City Tehsil, Pakistan beBeeCustomerService Full time 4,000,000 - 6,000,000
Customer Service Specialist Role

We are seeking a motivated and customer-focused professional to manage customer interactions, convert leads, and deliver exceptional service.

This is a remote position where you will play a key role in handling customer conversations, converting leads into customers, and ensuring client satisfaction.

The successful candidate will be responsible for handling and responding to leads through WhatsApp, with a primary focus on converting leads into customers. They will also be expected to cross-sell products such as on-site repair services, screen protectors, and phone covers.

The main responsibilities of this role include:

  • Lead Management:

    • Manage and respond to leads through WhatsApp.
    • Cross-sell products such as on-site repair services, screen protectors, and phone covers.

  • Customer Service:

    • Address and resolve customer complaints promptly and professionally.
    • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

  • Vendor and Quotation Management:

    • Obtain pricing details from vendors as needed.
    • Create and share accurate quotations and invoices with clients.

  • Sales Pipeline Updates:

    • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

  • Marketing:

    • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

To succeed in this role, you will need:

  • Strong communication and interpersonal skills.
  • Experience in customer service or sales is preferred.
  • Ability to work independently and manage tasks remotely.
  • Organized and detail-oriented with good multitasking abilities.
  • Basic proficiency in creating quotations and managing spreadsheets.

In return, we offer:

  • A flexible, remote work environment.
  • Competitive compensation.
  • Opportunity to grow with a dynamic and customer-focused team.

This is an excellent opportunity for someone who is passionate about customer service and has the skills to convert leads while ensuring client satisfaction.

Requirements and Skills:

This role requires:

  • Exceptional written communication skills to handle WhatsApp conversations effectively.
  • Ability to convey information clearly and persuasively to convert leads into customers.
  • Lead conversion expertise with a focus on upselling and cross-selling.
  • Strong problem-solving abilities to address customer complaints promptly and professionally.
  • Empathy and patience to ensure excellent customer satisfaction.
  • Ability to manage multiple leads and customer interactions simultaneously.
  • Skilled in maintaining and updating a structured sales pipeline.
  • Basic knowledge of creating and managing quotations and invoices.
  • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.
  • Familiarity with WhatsApp marketing and campaign management.
  • Creativity to craft engaging messages for marketing campaigns.
  • Ability to prioritize tasks efficiently in a remote work environment.
  • Negotiation skills to obtain competitive pricing from vendors.
  • Attention to detail when managing vendor interactions.
  • Self-motivated and capable of working independently with minimal supervision.
  • Proactive in identifying opportunities for lead conversion and process improvement.
  • Comfortable using messaging platforms like WhatsApp for business communication.
  • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

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