Gorgias Technical Support Specialist

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We're looking for a high-performance Gorgias Technical Customer Service Representative to join our team.

About the Job

This is a senior-level remote role ideal for candidates who thrive in fast-paced support environments and are ready to grow with a winning team.

  • Full-time, remote position
  • 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
  • Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
  • Work with global teammates in a dynamic E-Commerce environment

This opportunity offers immediate start for qualified candidates. You'll be working on delivering clear, quality-based communication that supports customer success.

Key Responsibilities
  • Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
  • Analyze data and offer insights for customer experience improvements
  • Own ticket resolution end-to-end with accountability and urgency
  • Track backlogs and ensure all customer queries are resolved promptly
Requirements
  • 1+ year of experience in technical support or troubleshooting roles
  • Exceptional written and spoken English communication skills
  • Strong problem-solving skills and comfort navigating CRMs like Gorgias
  • Highly motivated, intellectually curious, and resourceful
Benefits
  • Project bonus opportunities and annual salary increase
  • Permanent remote setup with long-term stability
  • PTO and paid holidays
  • Health and dental coverage or health stipend depending on location
Why This Opportunity?
  • Fast-growing company with room for advancement
  • Collaborative and values-driven culture
  • High-level training and support from a global team


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