Customer Success Advocate

23 hours ago


Lahore, Punjab, Pakistan Programmers Force Full time

At Programmers Force, we take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad. Our specialized teams possess tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide.

Why Join Us:

We offer a fast-paced and work-intensive environment where you can add value to our team. As a Product Support Engineer, you will play a vital role in resolving customer issues, ensuring product functionality, and facilitating seamless integration.

Main Responsibilities:

  • Troubleshooting: Provide adept technical support, guiding customers through equipment and software troubleshooting.
  • Client Engagement: Conduct productive technical meetings with clients, comprehending their needs, and proposing tailored solutions.
  • API/SDK Integration: Assist in API and SDK integration to optimize product functionality and performance.
  • Product Testing: Conduct comprehensive product functionality testing, reporting discrepancies, and suggesting areas for improvement.
  • Record-Keeping: Maintain meticulous records of customer interactions, issues, and resolutions in a systematic manner.
  • Data Analysis: Analyze data to discern trends, recurring issues, and opportunities for improving products and services.
  • Collaboration: Collaborate cross-functionally to contribute to the enhancement of company system requirements.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-2 years of technical support experience, preferably in a similar role.
  • Knowledge of Customer Relationship Management (CRM) systems.
  • Strong interpersonal and communication skills for effective interaction with customers and internal teams.
  • Proficiency in working with APIs and SDKs.


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