Front Desk Officer

2 days ago

Karachi, Sindh, Pakistan beBeeFrontDesk Full time
Job Title: Front Desk OfficerWe are seeking a professional and courteous Front Desk Officer to join our team. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors.Key Responsibilities:
  • Welcome and greet guests and visitors with a warm and professional demeanor.
  • Maintain a neat and organized front desk area.
  • Answer phone calls and direct inquiries to the appropriate departments or personnel.
  • Process guest requests for wake-up calls, additional amenities, and transportation services.
  • Maintain a log of guest interactions and provide feedback to management for service improvement.
  • Collaborate with housekeeping and maintenance staff to ensure smooth operations.
  • Receive incoming mail and promptly distribute it to the relevant receiver.
  • Maintain an accurate and up-to-date record of both incoming and outgoing emails.
  • Handle the scheduling and booking of meetings.
Requirements:
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in using front desk software and office equipment.
  • Customer-focused with a strong commitment to providing outstanding service.
  • Well-groomed and professional appearance.
  • Ability to remain calm and courteous in high-pressure situations.
  • Excellent multitasking and time management skills.
  • Adaptability and flexibility to handle a variety of tasks.
Experience and Education:
  • Minimum: 2-3 years of experience in a similar role.
  • Preferred: Prior experience in a guest relations/front desk operations or administrative role is preferred.
  • Education: Minimum Bachelors degree.

Work Location:

Karachi

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