Customer Experience Director

7 days ago


Lahore, Punjab, Pakistan Fieldforce Inc. Full time

We are seeking a highly skilled Customer Experience Director to lead the development and implementation of customer-centric solutions for the access network domain.

About the Role:

The successful candidate will be responsible for leading cross-functional teams, developing and implementing project plans, and ensuring timely completion of projects.

  • Key Responsibilities:
    • Lead and manage multiple projects simultaneously, ensuring timely completion and coordination with cross-functional teams.
    • Develop and implement project plans, resource allocation strategies, and risk management techniques.
  • Technical Expertise:
    • Possess in-depth knowledge of 2G, 3G, 4G, and 5G technologies, as well as passive network elements including AC units, rectifier systems, RMS, gensets, and commercial power.
    • Demonstrate expertise in troubleshooting and resolving technical issues related to access network infrastructure.
  • Communication and Collaboration:
    • Exhibit exceptional written and verbal communication skills, providing clear and concise project updates to senior management and clients.
    • Collaborate effectively with internal stakeholders, including project team members, engineers, and subject matter experts.

Requirements:

  • Bachelor's degree in Telecommunications, Electrical Engineering, or a related field.
  • Proven experience in managing telecom projects, with a strong track record of delivering results on time and within budget.
  • Strong problem-solving skills, attention to detail, and ability to work independently and as part of a team.
  • Proficiency in project management software and tools.


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