
Director of Persistency Management and Customer Loyalty
7 days ago
Director of Persistency Management and Customer Loyalty:
We are seeking a highly experienced Director to lead our Persistency Management and Customer Loyalty efforts. The successful candidate will have a strong background in supervising teams and managing large-scale projects, with a proven track record of driving business growth through strategic planning and execution.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention
- Work closely with cross-functional teams to ensure seamless customer experiences
- Analyze data to identify trends and areas for improvement in customer retention
- Provide coaching and guidance to team members to ensure optimal performance
Requirements:
- Minimum of 8-10 years of experience in the life insurance industry, with at least 5 years in a supervisory/managerial role
- Strong analytical and problem-solving skills, with ability to communicate complex ideas effectively
- Proven track record of driving business growth through strategic planning and execution
- Bachelor's/Master's degree along with certification in insurance (added advantage)
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