Floor Manager

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Operations Manager

We are seeking a results-driven Operations Manager to oversee and manage our Collections Operations department. This team focuses on negotiating and settling medical bills with US-based insurance companies.

Key Responsibilities:

  • Lead and manage a team of professionals within the Collections Operations department.
  • Oversee daily operations, including negotiation and settlement of medical bills from US insurance companies.
  • Develop and implement strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
  • Ensure compliance with industry regulations, client requirements, and organizational policies.
  • Monitor and evaluate team performance, providing regular feedback and support for ongoing development.
  • Identify process gaps and implement improvements to enhance quality and efficiency of collections.
  • Prepare and deliver regular reports on operational performance, including KPIs, team performance, and financial metrics.
  • Drive continuous training and development of staff to ensure they are equipped with skills and knowledge to perform at high level.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Management, or related field (Master's degree preferred).
  • Minimum 5+ years of experience in managerial or leadership role within BPO environment, ideally in healthcare collections or similar field.
  • Strong understanding of medical billing and collections processes, especially in context of US insurance companies.
  • Proven ability to manage and lead teams, ensuring high performance and productivity.
  • Excellent problem-solving skills, with ability to resolve complex issues and drive positive outcomes.
  • Strong communication and interpersonal skills, with ability to interact with clients and internal teams effectively.
  • Ability to work in fast-paced environment and manage multiple tasks and projects simultaneously.

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