
AI-Driven Customer Growth Strategist
7 days ago
Are you looking for a customer success role that utilizes artificial intelligence to drive real retention and revenue impact?
About the JobThis is a mid-senior level, full-time position that requires at least 5 years of experience in B2B software customer success. The ideal candidate will have a proven track record of leveraging AI insights to develop and implement data-backed customer success plans.
- Main Responsibilities:
- - Using AI-driven insights to identify adoption gaps, surfacing churn signals, forecasting renewals, and spotting upsell opportunities.
- - Leading strategic discussions with senior stakeholders to ensure alignment with business goals and priorities.
- - Identifying and executing AI-driven upsell and cross-sell opportunities.
The successful candidate will be responsible for driving growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock upselling opportunities.
Requirements- Basic Requirements:
- - At least 5 years of customer success experience in the B2B software industry.
- - Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard).
The ideal candidate will be a strategic thinker with excellent communication skills and a passion for leveraging technology to drive business outcomes.
About UsWe are a remote-first company that values flexibility, innovation, and collaboration. Our mission is to ignite business performance for thousands of customers globally through our portfolio of leading enterprise software solutions.
Working ConditionsThis is a full-time position that requires 40 hours of work per week. The compensation package includes a competitive hourly rate and benefits.
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