Remote Technical Support Role

2 days ago


Islamabad, Islamabad, Pakistan Cloudpso Full time
Job Description

This remote position requires a dedicated Technical Support Analyst to join our team. The ideal candidate will have experience in tiered-level technical customer support, a strong understanding of resolving customer needs promptly, and excellent troubleshooting skills.

The Technical Support Analyst will work closely with product development and support specialists to troubleshoot software issues with our products. This role requires interaction with customers' IT teams to assist with technical issues via email and video conference.

The successful candidate will be able to demonstrate strong communication skills in English while maintaining friendly composure with external customers. They will also be able to communicate and provide knowledge transfer to other support agents on escalated calls and resolutions.



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