Level 1 Technical Support Specialist

1 week ago


Islamabad, Islamabad, Pakistan Cloudpso Full time

At CloudPSO, we are committed to delivering exceptional IT support services to our clients. As a Level 1 Technical Support Specialist, you will be the first point of contact for our clients, providing timely and effective resolutions for technical issues.

Job Description

This is a remote position that requires strong troubleshooting skills, a passion for delivering exceptional customer service, and a desire to grow in the IT and cloud computing space.

Key Responsibilities:
  • Respond to IT support requests from CloudPSO's clients via phone, email, or chat.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Escalate complex issues to higher-level support teams, ensuring timely follow-up.
  • Assist with user account management, including onboarding, password resets, and permissions.
  • Maintain accurate and detailed documentation in CloudPSO's ticketing system.
Requirements

Education:

  • Bachelor's degree in Computer Science, Computer Engineering, Cloud Computing, or related fields.
  • Experience:
  • Over 3 years of experience in an IT support or customer service role.

Technical Proficiency:

  • Windows and MacOS operating systems.
  • Office productivity suites (e.g., Microsoft 365, Google Workspace).
  • Networking basics (IP configurations, VPN setups).

Preferred Qualifications:

  • Industry certifications (e.g., CompTIA A+, ITIL Foundation, Azure Fundamentals).
  • Familiarity with CloudPSO's core services, including cloud management, remote monitoring, and patch management.


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