
Level 1 Technical Support Specialist
1 week ago
At CloudPSO, we are committed to delivering exceptional IT support services to our clients. As a Level 1 Technical Support Specialist, you will be the first point of contact for our clients, providing timely and effective resolutions for technical issues.
Job DescriptionThis is a remote position that requires strong troubleshooting skills, a passion for delivering exceptional customer service, and a desire to grow in the IT and cloud computing space.
Key Responsibilities:- Respond to IT support requests from CloudPSO's clients via phone, email, or chat.
- Diagnose and resolve basic hardware, software, and network issues.
- Escalate complex issues to higher-level support teams, ensuring timely follow-up.
- Assist with user account management, including onboarding, password resets, and permissions.
- Maintain accurate and detailed documentation in CloudPSO's ticketing system.
Education:
- Bachelor's degree in Computer Science, Computer Engineering, Cloud Computing, or related fields.
- Experience:
- Over 3 years of experience in an IT support or customer service role.
Technical Proficiency:
- Windows and MacOS operating systems.
- Office productivity suites (e.g., Microsoft 365, Google Workspace).
- Networking basics (IP configurations, VPN setups).
Preferred Qualifications:
- Industry certifications (e.g., CompTIA A+, ITIL Foundation, Azure Fundamentals).
- Familiarity with CloudPSO's core services, including cloud management, remote monitoring, and patch management.
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