IT Service Management Expert

2 weeks ago


Lahore, Punjab, Pakistan Virtual Force Inc. Full time

We are seeking a seasoned IT Service Management expert to join Virtual Force Inc. in Lahore, Punjab, Pakistan.

About the Role:
  • Oversee and optimize IT service management processes and practices
  • Manage and improve incident, problem, change, and release management processes
  • Lead and develop the ITSM team, ensuring high performance and continuous improvement
  • Collaborate with stakeholders to align ITSM strategies with business objectives
  • Implement and maintain ITIL best practices across the organization
  • Monitor and report on key performance indicators (KPIs) for IT services
  • Manage vendor relationships and contracts related to ITSM tools and services
Requirements:
  1. Bachelor's degree in Information Technology, Computer Science, or related field
  2. Minimum 8 years of experience in IT Service Management
  3. Strong knowledge of ITSM tools and technologies
  4. Excellent leadership and team management skills
  5. Strong analytical and problem-solving abilities
  6. Excellent communication and interpersonal skills

This is an excellent opportunity to utilize your ITSM expertise in a dynamic environment.



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