IT Operations and Support Manager

2 days ago

Lahore, Punjab, Pakistan beBeeNetwork Full time
Job Title: IT Operations and Support Manager

You will be responsible for overseeing the day-to-day IT operations and support services for a campus.

  • Job Responsibilities:
  • Supervise and coordinate the activities of IT Support Engineers, assign tasks, monitor performance, and ensure timely resolution of IT support requests.
  • Provide mentorship, guidance, and training to the IT support team.
  • Oversee all IT support services for staff, students, and faculty members, ensuring timely resolution of hardware, software, and network-related issues.
  • Act as the point of escalation for complex technical problems.
  • Manage and maintain campus-wide network infrastructure, including switches, routers, access points, and firewalls. Monitor network performance and implement necessary improvements to ensure optimal functionality.
  • Troubleshoot and resolve network connectivity issues.
  • Oversee the maintenance and management of servers, storage systems, and IT equipment, ensuring regular system updates, patches, and backups. Monitor system logs and address potential security or performance issues.
  • Ensure IT support activities align with university IT policies and security standards. Maintain accurate documentation of campus IT infrastructure, procedures, and support activities.
  • Assist in audits related to IT operations and compliance.
  • Provide technical support for university events, conferences, and examinations. Collaborate with the central IT team on the implementation of campus-level IT projects.
  • Coordinate with the IT Manager for procurement of campus IT equipment and supplies. Maintain an updated inventory of IT assets.
  • Liaise with the central IT department to ensure seamless integration of campus IT services with university-wide systems. Report critical issues and provide regular updates to the IT Manager.
Required Skills and Qualifications:
  • Technical Expertise: Proficiency in managing networks, including LAN/WAN, VLANs, DNS, DHCP, firewalls, and wireless technologies.
  • Leadership Skills: Ability to lead and motivate a team to achieve operational goals effectively.
  • Problem-Solving: Strong analytical and troubleshooting skills for resolving complex IT issues.
  • Communication: Excellent verbal and written communication skills for interacting with team members and stakeholders.
  • Project Management: Ability to manage multiple tasks and prioritize effectively under pressure.
  • Customer Service: Commitment to delivering excellent IT support to users.
Requirements:
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 3-5 years of experience in IT support or network administration, with at least 1 year in a supervisory role.
  • Certifications such as Cisco CCNA, CCNP, or Microsoft Certified: Azure Administrator Associate are highly desirable.

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