Operational Excellence Specialist

3 days ago

Saddar Town, Pakistan beBeeWorkforce Full time $50,000 - $70,000

Workforce Management Expertise

Motive empowers operational teams with advanced tools to make work safer, more productive, and profitable. The platform provides complete visibility and control, reducing manual workloads by automating and simplifying tasks.

The organization serves over 100,000 customers across various industries, including transportation, logistics, construction, energy, and field service.

Main Responsibilities:

  • Provide comprehensive support for operational teams to deliver key performance indicators through effective workforce management practices.
  • Develop and maintain operational reports, including client service level agreement reports and real-time adherence reports.
  • Utilize advanced reporting tools and Microsoft Excel to create interactive dashboards for data-driven decision-making.
  • Conduct volume forecasting and develop staff scheduling plans to optimize resource allocation.
  • Collaborate with contact center leadership to create strategies meeting service level requirements.

Requirements:

  • Minimum 2 years of experience in workforce management or a related field.
  • Proficient in MS Office 365, Google Suite, Salesforce, and Genesys.
  • Strong analytical and problem-solving skills, with a proven ability to manage reporting and visibility into workforce management metrics.
  • Experience with volume forecasting, staff scheduling, and real-time queue management.

Equal Opportunities Employer

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