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2 days ago
**Customer Experience Manager**
We are looking for a highly skilled professional to join our team and deliver exceptional customer experiences throughout the transport journey.
**Key Responsibilities:**
- Handle customer inquiries and resolve any issues or concerns related to transport services.
- Manage and track leads generated through customer inquiries on our website.
**Sales and Service Delivery:**
- Convert leads into customers by offering customized transport solutions over the phone.
- Provide necessary information and assist with booking arrangements to ensure customer satisfaction.
**Requirements:**
- Previous experience in customer support or sales, preferably within the transport or logistics sector.
- Excellent verbal communication skills and the ability to engage customers effectively over the phone.
- Familiarity with CRM systems and a proven ability to manage and track leads efficiently.
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