
Senior Ecommerce and Customer Experience Professional
7 days ago
Job Overview:
We are seeking an experienced CUSTOMER SUPPORT AND ECROMMERCE EXPERT to join our team In this role, you will be responsible for developing and implementing strategies to increase sales while ensuring adherence to platform-specific policies and regulations.
About the Job:
- You will oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
- Implement best practices to maintain high levels of customer satisfaction and retention.
- Collaborate with the support team to address and resolve customer issues promptly.
Key Responsibilities:
- Manage and maintain ecommerce platform account health.
- Ensure compliance with platform-specific policies and regulations.
- Develop and implement strategies to increase sales.
Requirements:
- Bachelor's degree in Business Administration, Finance, Law, or a related field; Master's degree preferred.
- 5+ years of experience in compliance and customer support management.
- Proven experience in managing ecommerce platforms with a focus on compliance and account health.
- Strong background in customer support management with a commitment to delivering excellent service.
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