
Customer Support and Ecommerce Expert
7 days ago
iGate Technologies Pakistan is seeking an experienced Digital Commerce and Customer Service Lead to join our team
This role involves developing and implementing strategies to increase sales while ensuring adherence to platform-specific policies and regulations. You will be responsible for coordinating with other departments to manage and control returns and refunds effectively.
About the Job:
- You will oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
- Implement best practices to maintain high levels of customer satisfaction and retention.
- Collaborate with the support team to address and resolve customer issues promptly.
What We Offer:
- A competitive salary package that includes benefits such as fuel allowance, medical insurance, free lunch facility, gym membership, participatory fund, paid time off, group life insurance, and gratuity.
- A learning and challenging work environment where you can grow professionally.
- An amazing work culture that values teamwork and collaboration.
Key Responsibilities:
- Manage and maintain ecommerce platform account health.
- Ensure compliance with platform-specific policies and regulations.
- Develop and implement strategies to increase sales.
Requirements:
- Bachelor's degree in Business Administration, Finance, Law, or a related field; Master's degree preferred.
- 5+ years of experience in compliance and customer support management.
- Proven experience in managing ecommerce platforms with a focus on compliance and account health.
- Strong background in customer support management with a commitment to delivering excellent service.
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