Customer Support Expert and Ecommerce Lead

2 days ago


Islamabad, Islamabad, Pakistan iGate Full time

iGate is looking for a skilled Customer Support Expert and Ecommerce Lead to oversee our customer support process and manage our ecommerce platforms. The ideal candidate will have a strong background in customer support management and experience in managing ecommerce platforms.

Responsibilities:
  1. Refine our customer support process to ensure timely and effective resolution of customer inquiries and complaints.
  2. Implement best practices to maintain high levels of customer satisfaction and retention.
Requirements:
  1. Bachelor's degree in Business Administration, Finance, or a related field; Master's degree preferred.
  2. At least 5 years of experience in customer support management and ecommerce.
  3. Proven track record of managing customer support processes and ecommerce platforms.
  4. Strong analytical skills and ability to generate and analyze reports to guide business decisions.
What We Offer:
  1. Fuel Allowance
  2. Medical Insurance
  3. Free Lunch Facility (In-house)
  4. GYM Passport (Panel Gym's Free of Cost)
  5. Participatory Fund
  6. Market Competitive Salary
  7. Learning & Challenging Work Environment
  8. Amazing Work Culture
  9. Paid Time off
  10. Group Life Insurance
  11. Gratuity
  12. Maternity Leaves and many more


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    iGate Technologies Pakistan is seeking an experienced Digital Commerce and Customer Service Lead to join our team!This role involves developing and implementing strategies to increase sales while ensuring adherence to platform-specific policies and regulations. You will be responsible for coordinating with other departments to manage and control returns and...


  • Islamabad, Islamabad, Pakistan iGate Full time

    iGate is looking for an Ecommerce Platform Manager and Support Director to lead our ecommerce platform management and customer support efforts. The ideal candidate will have a strong background in ecommerce platform management and customer support leadership.Main Responsibilities:Oversee the management of ecommerce platforms to ensure compliance and account...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Job Overview:eCommerce expert with extensive experience in managing various platforms, focusing on compliance and account health.We are seeking a highly skilled professional to lead our eCommerce team. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    We are looking for a highly skilled eCommerce Expert with extensive experience in managing various eCommerce platforms, focusing on compliance and account health. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.ResponsibilitieseCommerce Platform Account Health...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Job Overview:We are seeking an experienced CUSTOMER SUPPORT AND ECROMMERCE EXPERT to join our team! In this role, you will be responsible for developing and implementing strategies to increase sales while ensuring adherence to platform-specific policies and regulations.About the Job:You will oversee and refine the customer support process, ensuring timely...


  • Islamabad, Islamabad, Pakistan iGate Full time

    We are looking for a highly skilled eCommerce Expert with extensive experience in managing various eCommerce platforms, focusing on compliance and account health. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.ResponsibilitieseCommerce Platform Account Health...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Key Responsibilities:eCommerce platform management, customer support, and reporting.The ideal candidate will develop and implement strategies to improve sales and maintain compliance. They will also oversee customer support management, focusing on effective resolution of customer inquiries and complaints. Furthermore, they will generate and analyze reports...


  • Islamabad, Islamabad, Pakistan RockSteady Software Full time

    At RockSteady Software, we are seeking a skilled Magento developer to join our team. As a Magento expert, you will be responsible for working on ecommerce-related applications based on the Magento platform.Skills RequiredThe ideal candidate should have solid development experience on the Magento platform and related technologies such as PHP, WordPress, MySQL...


  • Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time

    At WellnessLiving Systems Inc., we're passionate about empowering businesses with a value-driven platform that's reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business. As a Customer Support Expert, you'll be the first point of contact for our customers, driven by a genuine passion for helping others and...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Job Title: Senior Ecommerce and Customer Experience ProfessionalDescription:We are looking for a seasoned professional with a strong background in ecommerce and customer experience management to join our team! As a Senior Ecommerce and Customer Experience Professional, you will be responsible for developing and implementing strategies to increase sales while...

  • Ecommerce Developer

    7 hours ago


    Islamabad, Islamabad, Pakistan Aspire Solutions Full time

    Wordpress / Ecommerce DeveloperWe are seeking an experienced Wordpress & Ecommerce Developer to join our team at Aspire Solutions, Pakistan.The ideal candidate must have some experience with other eCommerce solutions as well (BigCommerce, Shopify, Magento).You will be responsible for building and maintaining WordPress & WooCommerce websites and supporting...


  • Islamabad, Islamabad, Pakistan Vantage Digital Full time

    At Vantage Digital, we are seeking a highly skilled Customer Support Expert to join our team. This role is responsible for providing exceptional customer service and support to our clients.ResponsibilitiesTo provide timely and effective responses to customer inquiries and resolve any issues that may arise.To work closely with internal teams to ensure...


  • Islamabad, Islamabad, Pakistan Octicsoft LLC Full time

    Ecommerce Assistant RoleThis internship position at Octicsoft LLC provides a unique opportunity for individuals to develop their skills in customer service, sales, and e-commerce operations.The selected candidate will be responsible for providing exceptional customer service, processing sales transactions, and enhancing customer experience through effective...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    About the Role:eCommerce expert required to manage multiple platforms, ensuring adherence to policies and regulations.The successful candidate will be responsible for developing and implementing strategies to increase sales while maintaining compliance. Additionally, they will oversee customer support management, refining the process to ensure timely...

  • Director Ecommerce

    3 weeks ago


    Islamabad, Islamabad, Pakistan iGate Technologies Full time

    We are seeking a strategic and results-oriented Director of Ecommerce to spearhead our branded websites sales division. The ideal candidate will be responsible for developing and implementing an ecommerce strategy that improves customer experience, drives sales and increases conversion rates. In this leadership role, they're also responsible for overseeing...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Company OverviewiGate Technologies Pakistan is a dynamic organization seeking a talented individual to lead our ecommerce efforts. We are committed to delivering exceptional customer experiences through innovative technology solutions.Job DescriptionThe Head of Ecom will be responsible for developing and implementing an ecommerce strategy that improves...


  • Islamabad, Islamabad, Pakistan Harcheez Full time

    We are looking for an Ecommerce Platform Specialist who can design, build, and maintain high-performance, reusable, and reliable code for our ecommerce platform. The ideal candidate will have experience in development and management of ecommerce websites, designing and implementing new features and functionality with customized solutions if...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    About the RoleWe are seeking a visionary leader to spearhead our ecommerce strategy. The ideal candidate will be responsible for developing and implementing an ecommerce plan that enhances customer experience, drives sales, and increases conversion rates.Key ResponsibilitiesDevelop a leading ecommerce strategy: Create and execute a cutting-edge approach to...


  • Islamabad, Islamabad, Pakistan iGate Full time

    iGate is seeking an experienced Ecommerce Manager and Compliance Specialist to join our team. In this role, you will be responsible for maintaining the health of our ecommerce platforms while ensuring adherence to policies and regulations.Key Responsibilities:Maintain a deep understanding of ecommerce platform performance metrics and implement strategies to...


  • Islamabad, Islamabad, Pakistan ibexl Full time

    Job Overview">At ibex, Pakistan, we're seeking a highly skilled Customer Success Expert for our Voice Program within the Operations department. The ideal candidate will provide exceptional customer support to U.S.-based clients, addressing their queries and concerns through call resolution while adhering to defined processes.">Key Responsibilities">">Deliver...