Customer Service Team Lead

Job Title: Team Lead – Customer ServiceThis is a leadership position that requires strong communication and interpersonal skills to manage a team of customer service professionals.

The ideal candidate will be responsible for managing a team of call center representatives, ensuring exceptional customer service, and meeting performance metrics.Main Responsibilities:Leading a team of call center representatives to deliver exceptional customer service and meet performance metrics.Implementing strategies to improve team performance and...

Team Lead Customer ServicesServaid Pharmacy (Pvt) Ltd., PakistanResponsible for handling the call center and delivery riders team.Ensure compliance with KPIs of the Home Delivery department.Achieve sales targets as per agreed plans.Handle inbound home delivery requests and customer queries and complaints.Coordinate with the delivery team at stores to ensure...

Are you a motivated and results-driven individual looking for a new challenge? We are seeking an Assistant Call Center Manager to join our dynamic team. As a key member of our call center team, you will be responsible for leading and managing the team, improving processes, and maintaining a positive work environment.The successful candidate will have a...

Lead Market Technology Solutions Limited is running a BPO which handles UK based projects specifically in Personal Injury Claims.LMTS is seeking result-oriented candidates who can manage their own workload independently to ensure contribution to the company and within the team, for the position of Customer Care Representative.Ideal candidates should be quick...

Team Lead - Sales New Travel Team, Pakistan You should be comfortable working in a dynamic fast-paced work environment with a small group of people that love to have fun at work.Managing and directing the daily activities of telesales staff.Acting as an information source and answering agents' questions, assigning tasks, following up and giving instructions...

Lead Market Technology Solutions Limited is a BPO that specializes in handling UK-based projects, particularly in Personal Injury Claims.We are seeking highly motivated individuals who can manage their workload independently and contribute to the company's success as Customer Care Representatives.Ideal candidates should be quick learners with strong...

Job OverviewThis role focuses on leading a team of customer service professionals. The primary responsibilities include managing the call center and delivery riders teams to ensure seamless customer interactions.

We are looking for a dedicated individual to assist in managing our call center operations and delivering exceptional customer experiences.Key Responsibilities:Assist in overseeing daily call center activitiesSupport and guide call center agents to improve their performanceEnsure timely and effective resolution of customer inquiriesMonitor team productivity...

Key Responsibilities:Provide high-quality internal and external customer serviceLead cross-functional teams to develop business plans, including acquisition analyses and technology development assessmentsDirect product development efforts using quality tools to deliver value-added services to customers