Customer Experience Associate

4 hours ago


Lahore, Punjab, Pakistan ibex. Full time

About ibex.

ibex. is a global CX delivery center model consisting of 35 operations facilities worldwide, leveraging next-generation technology to drive superior customer experiences for leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.

We are looking for talented individuals with excellent communication skills to join our team as a Customer Success Specialist - Voice Program. This full-time role involves assisting U.S.-based clients' customers with queries/concerns and providing accurate resolutions via call.

Key Responsibilities:

  • Deliver exceptional customer experiences aligned with performance objectives and core values.
  • Assist customers with items purchased through the e-commerce website.
  • Convey interest in each customer through courtesy, attention, and a friendly image.
  • Provide alternatives to products/items not available on the e-commerce website.
  • Follow standard processes and procedures when providing resolutions.
  • Stay up-to-date with system information, process changes, and future updates.
  • Overcome objections and handle customer pushbacks.

What We Offer:

  • Medical Insurance & OPD
  • Provident Fund
  • Leave Encashment
  • Annual leaves
  • On-job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility


  • Lahore, Punjab, Pakistan Chatpandas Full time

    We are seeking a highly motivated Customer Experience Associate to join our team at Chatpandas.The ideal candidate will possess excellent communication skills, strong customer service skills, and the ability to work well under pressure.Your primary responsibility will be to respond to customer inquiries via phone, email, or chat in a professional and timely...


  • Lahore, Punjab, Pakistan The First Law Full time

    The First Law is committed to delivering exceptional customer service and experience. We are seeking a highly skilled and dedicated Customer Experience Associate to join our team as a Support Team Representative. In this role, you will be responsible for responding to customer inquiries, providing product and service information, and collaborating with team...


  • Lahore, Punjab, Pakistan Zameen Media Pvt. Ltd. Full time

    Zameen Media Pvt. Ltd. is a dynamic company seeking a highly skilled Customer Experience Associate to join our team.Job Overview:We're on the lookout for a talented professional who can deliver exceptional customer support experiences. As a key member of our team, you'll be responsible for providing timely and accurate responses to customer inquiries,...


  • Lahore, Punjab, Pakistan Transworld Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through inbound calls.About the Role:You will act as a liaison between our company and its customers,...


  • Lahore, Punjab, Pakistan Outsource Tel Full time

    We are seeking a skilled and dedicated Customer Experience Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our clients by answering their questions, addressing their concerns, and resolving their issues in a timely and professional manner.This is an onsite night job at Johar Town...


  • Lahore, Punjab, Pakistan BEM Solutions Full time

    BEM Solutions Pvt. Ltd. is a leading provider of engineering and architectural services globally. We are currently seeking an experienced Sales and Customer Experience Associate to join our Lahore office.Job Description:Company OverviewBEM Solutions offers top-tier engineering and architectural services globally, specializing in Quantity Surveying,...


  • Lahore, Punjab, Pakistan Sadapay Full time

    SadaPay is revolutionizing the financial services landscape in Pakistan by providing a seamless digital experience. We're committed to making managing money simple, transparent, and hassle-free. Our goal is to empower the unbanked population through a user-friendly platform that requires only a CNIC, phone number, and smartphone to get started.Key...


  • Lahore, Punjab, Pakistan Hassan Associate Reality Group Full time

    Customer Relationship ManagementHassan Associate Reality Group is looking for a Female Sales Executive to establish and maintain strong relationships with customers.Key Functions:Discover and develop new sales leads.Engage in effective negotiations to secure deals.Deliver exceptional customer service.The ideal candidate should possess excellent communication...


  • Lahore, Punjab, Pakistan Hassan Associate Reality Group Full time

    Business Development OpportunityWe are seeking a highly skilled and ambitious Female Sales Executive to join Hassan Associate Reality Group and help drive business growth.Key Responsibilities:Develop and execute effective sales plans to meet business objectives.Build and maintain strong relationships with customers to ensure high levels of...


  • Lahore, Punjab, Pakistan Sybrid Lahore Full time

    Job DescriptionSybrid Lahore is seeking a highly skilled and motivated individual to join our team as a Home Security Call Center Representative. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through proactive communication, empathetic problem-solving, and technical expertise.Key...


  • Lahore, Punjab, Pakistan Imperial Resource Group LLC Full time

    We are looking for a highly skilled Customer Support Representative to join our team at Imperial Resource Group LLC. As a key member of our support team, you will be responsible for providing exceptional technical support to our valued customers across the USA.Main Responsibilities:Respond to customer inquiries via phone, email, and chat, with a focus on...


  • Lahore, Punjab, Pakistan Career Consultants Inc. Full time

    We are seeking a highly skilled Customer Premises Associate to join our team in Lahore. This full-time position offers an exciting opportunity to work with us as a Customer Premises Associate.Key Responsibilities:As a Customer Premises Associate, you will be responsible for supporting our clients across various locations in Lahore.You will ensure timely and...


  • Lahore, Punjab, Pakistan Maria Consultancy Full time

    Job Specifications: If you are a motivated and enthusiastic individual with a passion for delivering outstanding customer experiences, we invite you to apply for this role at Maria Consultancy.As a customer-focused professional, you will be expected to possess excellent verbal communication skills and be able to work collaboratively as part of a...


  • Lahore, Punjab, Pakistan Corporate Kitchen -Pakeeza Full time

    At Corporate Kitchen - Pakeeza, we are seeking a highly skilled Customer Experience Manager to provide exceptional service to our external customers. This is an exciting opportunity for a motivated individual to lead and motivate a trained staff to deliver quality service in a timely manner.Key ResponsibilitiesServe as the key liaison between sales,...


  • Lahore, Punjab, Pakistan FAB Engineering Solution Full time

    About the Job: We are seeking a customer success associate to join our sales team. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.


  • Lahore, Punjab, Pakistan The Children's Place Full time

    The Children's Place is seeking a highly skilled and dedicated Customer Service Specialist to join our team. This role will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer email and white mail inquiries about...


  • Lahore, Punjab, Pakistan People Full time

    About the roleWe are seeking a Customer Relationship Associate to join our team. The successful candidate will be responsible for maintaining a database of customers and community, conducting calls to potential and existing customers to gather feedback and promote products/services.Maintain accurate databases of customer contacts and interactions to support...


  • Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    About the RoleWe are seeking a skilled Customer Service Associate to join our team at Diem Technologies Incorporated. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, email or chat.Your primary focus will be on identifying customer needs and delivering tailored solutions that meet their...


  • Lahore, Punjab, Pakistan SuperWise International Full time

    Job OverviewSuperWise International is seeking a highly skilled Customer Support Associate to join our team. As a customer-facing representative, you will be responsible for providing exceptional support and service to our clients.The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to work effectively in...


  • Lahore, Punjab, Pakistan Tech Solution Global Full time

    Night Shift Customer Service AssociateTech Solution Global has an exciting opportunity for a Night Shift Customer Service Associate to join our call center team.This role requires strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.You will be responsible for handling customer inquiries,...