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2 days ago
You will be part of a customer-centric team to leverage your expertise and skills in delivering exceptional customer experiences.
About the RoleThis position involves utilizing your product knowledge and trade skills to support business growth and diversification, focusing on sales development and lead generation.
Responsibilities- To take a lead in monitoring and driving sales activities to achieve key performance indicators (KPIs).
- To proactively identify and nurture sales-qualified prospects through the pipeline to generate profitable and sustainable businesses.
- To conduct regular reviews of sales leads and customer portfolios with key stakeholders to ensure alignment with business objectives.
- To conduct market research on pricing and product competitiveness, ensuring regular efforts are aligned with our pricing team to maintain a competitive edge.
- To provide the Customer Care Locations (CCL) team with customer feedback and support on resolutions as required.
- To take the lead in onboarding and implementation of new customers, ensuring that standard operational procedures are updated for handover to CCL.
- To maintain and update relevant customer information on internal systems.
- To focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality in close collaboration with CCL.
- A graduation is mandatory.
- A minimum 8-10 years of relevant experience, particularly in the freight forwarding industry, with a strong understanding of logistics operations.
- Strong customer service skills to build and maintain client relationships and drive revenue growth.
- Excellent communication and team player skills, professional selling and problem-solving abilities, and computer literacy.
- The ability to work well within a team and support colleagues as needed.
Kuehne + Nagel stands for equal opportunity and diversity in our teams, and we're committed to creating an inclusive environment where everyone can thrive. We believe you have the skills and expertise to make a valuable contribution to our organization.
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