Senior Technical Product Specialist

11 hours ago

Hyderabad City Taluka, Pakistan beBeeTechnical Full time 1,500,000 - 2,000,000
Expert Technical Support Role

This is a senior-level technical support position that requires expertise in various products and services.

The ideal candidate will have a deep understanding of the product, excellent communication and collaboration skills, and a continuous improvement mindset.

Key Responsibilities:
  • Analyze and diagnose complex issues to provide effective solutions.
  • Create and maintain technical documentation for internal and external use.
  • Collaborate with cross-functional teams to resolve complex issues and improve customer support processes.
  • Contribute to knowledge management by developing and updating support materials.
  • Provide leadership and mentoring to technical support engineers.
  • Participate in on-call rotations to provide 24/7 support.

In this role, you will work closely with engineering teams to resolve complex issues and improve customer support processes. You will also be responsible for creating and maintaining technical documentation, analyzing and diagnosing complex issues, and contributing to knowledge management.

Additionally, you will provide leadership and mentoring to technical support engineers, participate in on-call rotations, and collaborate with cross-functional teams to achieve business objectives.

Requirements:
  • Deep understanding of the product.
  • Excellent communication and collaboration skills.
  • Continuous improvement mindset.
  • Ability to analyze and diagnose complex issues.
  • Strong technical writing skills.
  • Leadership and mentoring skills.

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