Senior Technical Expert

1 day ago

Hyderabad City Taluka, Pakistan beBeeTechnical Full time 800,000 - 1,200,000
Job Description

The Technical Support Lead role is a senior technical expert responsible for providing complex technical support for various products and services.

This individual will serve as the go-to person for troubleshooting complex issues or product-level bugs that cannot be resolved by junior support engineers.

The Technical Support Lead will manage, track, diagnose, and troubleshoot high-level cases, as well as provide leadership to the technical support team. This includes mentoring, training, and coaching other support engineers to help them develop their skills and expertise.

One of the key responsibilities of the Technical Support Lead is to collaborate with cross-functional teams, including engineering, product development, and quality assurance, to identify and address technical issues affecting customers.

This role also involves driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the management team to ensure alignment with the company's overall strategy and goals.

Key Responsibilities:
  • Provide solutions that minimize user disruption.
  • Identify and resolve complex technical issues, as well as product-level limitations.
  • Create and maintain accurate and up-to-date technical documentation for internal and external use.
  • Work closely with cross-functional teams to identify and address technical issues affecting customers.
  • Provide leadership and mentoring to technical support engineers.
  • Identify opportunities for process improvement and drive changes to improve efficiency and effectiveness.
  • Participate in on-call rotations to provide 24/7 support.
Required Skills and Qualifications:
  • Minimum 3 years of experience in technical support or customer support.
  • Excellent communication and collaboration skills.
  • Ability to analyze and diagnose complex technical issues.
  • Strong problem-solving skills and ability to work under pressure.
  • Ability to work collaboratively with different teams.
  • Knowledge of technical documentation tools and processes.
Benefits:
  • Opportunity to work with a talented team of technical experts.
  • Professional growth and development opportunities.
  • Collaborative and dynamic work environment.
  • Competitive salary and benefits package.
Others:

This is a challenging and rewarding role for an experienced technical professional looking to take their career to the next level.

If you are passionate about delivering exceptional customer support and have the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity.

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