
Call Centre Operations Manager
1 day ago
Job Title: Call Centre Operations Manager
About the CompanyJagah Online is a leading online platform that provides innovative solutions to businesses and individuals. We are seeking a highly skilled Call Centre Operations Manager to join our team and lead our customer support operations.
Key Responsibilities:
- Manage a team of call centre executives to deliver exceptional customer service.
- Develop and implement processes and procedures to improve efficiency and productivity.
- Monitor and analyse customer feedback to identify areas for improvement.
- Collaborate with other departments to ensure seamless delivery of customer services.
- Stay up-to-date with industry developments and best practices.
Requirements:
- A minimum of 7-8 years of experience in a similar role.
- Strong leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
- Familiarity with CRM systems and practices.
- Excellent problem-solving and analytical skills.
What We Offer
Jagah Online offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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