Network Operations Professional
3 days ago
We are seeking a highly skilled Network Operations Coordinator to join our team. This exciting role involves providing top-notch service to customers by addressing inquiries, resolving complaints, and offering coordination services in a timely and effective manner.
The key responsibilities of this position include:
- Complaint handling and customer management. Network monitoring based on available tools.
- Alignment of Carrier Support Desk process with different stakeholders moving towards automation.
- Onboarding of new customers and services for enhancing the domain scope.
- Network events logging and escalation to the concerned teams according to the defined SOPs.
- Creating monthly performance reports and dashboards using various tools
- Coordinating with stakeholders for maintaining a proper database.
To succeed in this role, you will need:
- A bachelor's degree in ICT-related disciplines
- Minimum 2 years of relevant experience
In terms of technical competencies required, you should have:
- Strong knowledge of network fundamentals
- Proficiency in MS Office
- L1 troubleshooting skills
- Excellent complaint management skills
- Effective customer handling skills
- A good understanding of SOPs
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