Helpdesk Engineer

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time
Helpdesk Engineer

A Helpdesk Engineer is required to deliver exceptional support to users across the United States. The successful candidate will troubleshoot complex technical issues, ensuring seamless operations and unrivaled service quality.

About the Role:

  • Experience with DHCP, DNS, FTP, SMTP/POP/IMAP, VPN, and RMM is essential.
  • The ideal candidate will manage Office 365 tenants, including creating users, troubleshooting email delivery services, creating subscriptions, adding licenses, managing online email archives, and auditing emails.
  • Experience in email security tools like Microsoft Defender and Proofpoint is required.
  • The role involves deploying email security policies in Microsoft Defender or Proofpoint.
  • Manage SharePoint and work with users in auditing their rights for file permissions.
  • Manage Active Directory and create AD users, AD groups, and GPO.
  • The role requires experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
  • The successful candidate should have the ability to write KBI in a document database like IT Glue.
  • The role involves monitoring system performance, IT system operations, and storage utilization.
  • The ideal candidate will plan for necessary hardware or software upgrades to support system growth.

Required Skills and Qualifications:

  • BS or MS in IT, CS, SE, Telecom, or related fields.
  • 3+ years of IT or related experience.
  • Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
  • Interpersonal skills: telephony skills, communication skills, active listening, and customer care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

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