Strategic Client Manager

16 hours ago


Karachi, Sindh, Pakistan Megatech - Trackers Full time
Job Overview

Megatech - Trackers is seeking an experienced Key Account Manager to develop and maintain strategic relationships with high-volume clients. This role involves driving organic growth, ensuring timely product delivery, and resolving customer complaints effectively.

Key Responsibilities
  1. Relationship Building: Develop trusting relationships with key clients to drive long-term business objectives.
  2. Customer Insights: Research and gather insights on client needs and wants to suggest tailored solutions.
  3. Sales Strategy: Collaborate with internal teams to deliver ordered products in a timely manner and exceed client expectations.
  4. Communication: Serve as the primary contact point for key customers, handling their queries and resolving issues efficiently.
  5. Feedback Management: Gather, report, and communicate customer feedback on service, technology, and product delivery.
  6. New Business Development: Identify new potential clients through research and outreach efforts.
  7. Performance Tracking: Measure, track, and analyze key account metrics to inform business decisions.
Requirements
  1. Minimum 1-2 years of experience as a Key Account Manager.
  2. Prior sales and customer service experience is highly valued.
  3. Excellent communication and interpersonal skills are essential.
  4. Aptitude for building relationships and networking is crucial.
  5. Strong time management and project coordination skills are necessary.
  6. Ability to prioritize tasks and meet deadlines under pressure.


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