Customer Experience Expert

3 days ago


Lahore, Punjab, Pakistan ibex Full time

We are looking for exceptional individuals who can help us revolutionize the world of customer experience with their expertise and customer-centric approach. For this role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through written communications and a positive attitude.

Key Responsibilities
  • Assist customers with their items purchased through our e-commerce website
  • Deliver a class-apart customer experience as measured by performance objectives and maintain our core values
  • Maintain swift responses to customers through email and/or chat
  • Maintain a level of service through dealing with customers in a friendly, efficient, and attentive manner

Fulfilling Job Requirements:

  • Document each customer query as well as the resulting solution
  • Provide alternatives to products/items that are not available on the e-commerce website
  • Follow standard processes and procedures when providing resolutions
  • Stay up-to-date with the latest updates on system information and process changes
  • Able to deal with objections and handle customer pushbacks


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