Customer Experience Associate

2 days ago


Lahore, Punjab, Pakistan LiveChat World Wide Full time
LiveChat World Wide Job Opportunity

We are seeking a highly skilled and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a vital role in delivering exceptional customer service and support.

About the Role

This is an exciting opportunity to work with a global leader in the live chat industry. As a Customer Experience Specialist, your primary responsibility will be to provide top-notch customer service through various communication channels, including calls, chats, and emails.

  • Ensure that all customer inquiries, complaints, and queries are addressed promptly and professionally.
  • Communicate effectively with customers to resolve issues and provide solutions.
  • Utilize CRM software to log customer interactions and provide timely updates.
Key Responsibilities

The successful candidate will be responsible for:

  1. Maintaining a positive and professional attitude towards customers at all times.
  2. Responding to customer inquiries, complaints, and queries in a prompt and professional manner.
  3. Communicating effectively with customers through various channels.
  4. Acknowledging and resolving customer complaints in a timely and effective manner.
  5. Logging customer interactions in relevant CRM software.
  6. Providing timely updates to customers regarding their concerns.
Requirements

To be considered for this role, applicants must have:

  • Prior call center experience (if applicable).
  • Ability to work in shifts.
  • Excellent verbal and written communication skills in English.


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