
Customer Experience Associate
2 days ago
We are seeking a highly skilled and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a vital role in delivering exceptional customer service and support.
About the RoleThis is an exciting opportunity to work with a global leader in the live chat industry. As a Customer Experience Specialist, your primary responsibility will be to provide top-notch customer service through various communication channels, including calls, chats, and emails.
- Ensure that all customer inquiries, complaints, and queries are addressed promptly and professionally.
- Communicate effectively with customers to resolve issues and provide solutions.
- Utilize CRM software to log customer interactions and provide timely updates.
The successful candidate will be responsible for:
- Maintaining a positive and professional attitude towards customers at all times.
- Responding to customer inquiries, complaints, and queries in a prompt and professional manner.
- Communicating effectively with customers through various channels.
- Acknowledging and resolving customer complaints in a timely and effective manner.
- Logging customer interactions in relevant CRM software.
- Providing timely updates to customers regarding their concerns.
To be considered for this role, applicants must have:
- Prior call center experience (if applicable).
- Ability to work in shifts.
- Excellent verbal and written communication skills in English.
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Customer Experience Associate
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