Customer Experience Representative

2 days ago


Lahore, Punjab, Pakistan Mindbridge Full time
About Us

Mindbridge is Pakistan's largest English language-based outsourcing company, specializing in managing customer care services and back-office processes for global leaders.

We pride ourselves on our process efficiencies and quality-conscious philosophy, leading to a continuous and growing engagement with industry-leading enterprises across the globe.

The Role

As a Customer Experience Specialist, you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

What We Offer
  • Highest salary package for Non-Voice Customer Support: up to PKR 150,000
  • No sales or monthly targets
  • Medical Insurance
  • Leave Encashment
  • On job training
  • State-of-the-art infrastructure
  • Annual Increment
  • Employee engagement & appreciation programs
Responsibilities
  • Manage incoming chats/emails
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements
  • A-Levels/Intermediate
  • Natural instinct to empathize with users
  • Excellent verbal and written communication skills
  • Native or bilingual spoken and written English skills
  • Detail-oriented
We Are an Equal Opportunity Employer

We are dedicated to fostering diversity and inclusion in our workplace.



  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    Job Description:We are seeking a reliable and skilled Customer Service Representative to act as a communication point for emergency and non-emergency calls. Your primary responsibility will be to receive requests, transmit messages, and track vehicles.The ideal candidate must possess excellent communication skills and the ability to remain calm and composed,...


  • Lahore, Punjab, Pakistan Geeks Consultancy Full time

    Customer Experience Representative Job DescriptionWe are seeking a highly motivated and results-driven individual to fill the role of Customer Experience Representative at Geeks Consultancy.Company Overview:Geeks Consultancy is a leading consultancy firm in Pakistan, providing exceptional services to its clients through its team of dedicated...


  • Lahore, Punjab, Pakistan Algo+ USA Full time

    Role SummaryWe are seeking an experienced Customer Experience Representative to join our support team at Algo+ USA.


  • Lahore, Punjab, Pakistan Fruits Auction Bv Full time

    Marketing and Customer Service ExpertWe are seeking a highly motivated and results-driven Sales and Marketing Representative to join our call centre team. As a Sales and Marketing Representative, you will be responsible for generating sales and developing marketing strategies to promote our products to customers.You will work closely with the sales team and...


  • Lahore, Punjab, Pakistan Diem Full time

    At Diem, we're seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer support department, you will be responsible for providing timely and accurate responses to customer inquiries via phone, email, or chat.You will play a critical role in identifying customer needs and helping them utilize specific...


  • Lahore, Punjab, Pakistan Tee Blue Talk Services Full time

    Tee Blue Talk Services is a leading provider of customer service outsourcing solutions. As a Call Center Representative - Customer Experience, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Responsibilities:Providing accurate and complete information to customers in response to their...


  • Lahore, Punjab, Pakistan TalentPop App Full time

    TalentPop App seeks a Client Experience Representative to join our dynamic support team.As a Client Experience Representative, you will play a vital role in shaping the customer experience. You will work closely with customers to understand their needs, addressing their concerns and providing timely resolutions.Using your excellent communication skills, you...


  • Lahore, Punjab, Pakistan Transworld Full time

    Job OverviewWe are seeking a highly motivated and empathetic Customer Care Representative (Inbound Calls) to join our team at Transworld. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer experiences that exceed their expectations.


  • Lahore, Punjab, Pakistan Tycoon Logistics Full time

    Customer Care Representatives Tycoon Logistics, Pakistan A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Job SpecificationHere are the top customer service skills your representatives...


  • Lahore, Punjab, Pakistan Bookme Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Bookme. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met.Key ResponsibilitiesThe Customer Service Representative will be responsible for:Responding to customer...


  • Lahore, Punjab, Pakistan Commerce kind Full time

    Customer Support Representative (Spoken English)Company DescriptionCommerceKind is an eCommerce growth partner that specializes in helping brands succeed on the Amazon marketplace. With a focus on maximizing ROI, boosting visibility, and delivering explosive results, CommerceKind offers end-to-end solutions tailored to each brand's unique needs.Location:...


  • Lahore, Punjab, Pakistan Orient Digital Solutions Full time

    Orient Digital Solutions specializes in helping local businesses improve their online presence through SEO, Google My Business, Social Media Marketing, Local Digital Marketing, and Paid Advertising. Our customized strategies drive traffic, enhance visibility, and boost sales for our clients, enabling them to achieve their desired outcomes.Role...


  • Lahore, Punjab, Pakistan Orient Biz Tech Full time

    Customer Success Representatives (Khatoon)Company DescriptionOrient Biz Tech is a digital marketing and BPO firm located in Lahore. We specialize in crafting tailored strategies to amplify online presence and streamline business processes. Our dedicated team ensures that every client receives personalized solutions to thrive in the digital landscape.Role...


  • Lahore, Punjab, Pakistan Parhlo Full time

    At Parhlo, we're committed to delivering exceptional service to our clients. We're seeking an Arabic-speaking Customer Success Specialist to join our team in Saudi Arabia. If you have a passion for providing outstanding support and possess strong communication skills, we'd love to hear from you.The ideal candidate will assist customers with inquiries,...


  • Lahore, Punjab, Pakistan Chauburji Rice Store Full time

    As a Sales Coordinator at Chauburji Rice Store, you will be responsible for managing sales activities within our store and in the market.Main Responsibilities:Manage sales activities in-store and in the market.Develop strong relationships with clients and tailor offerings to meet their needs.Provide excellent customer service and handle customer inquiries...


  • Lahore, Punjab, Pakistan Planlab Solutions Full time

    Customer Support Representative (Night Shift)Are you passionate about delivering exceptional customer support? Join our team at Planlab Solutions, where we value talent, dedication, and the drive to growPosition: Customer Support RepresentativeLocation: Model Town Link RoadShift: Night Shift (09 hours)Responsibilities:Manage Email Queries, Live Chat, and...


  • Lahore, Punjab, Pakistan EpicZone Technologies Full time

    EpicZone Technologies is a dynamic organization that values innovation and teamwork. As a key member of our team, you will play a vital role in delivering exceptional customer experiences. As an Inbound Call Center Agent, you will be responsible for answering customer calls, responding to emails, and resolving customer complaints in a timely and professional...


  • Lahore, Punjab, Pakistan Oxbridge Digital Full time

    Customer Acquisition Representative Job Description:We are seeking a highly motivated Customer Acquisition Representative to join our sales team at Oxbridge Digital. The successful candidate will be responsible for identifying and pursuing new business opportunities within their assigned territory.Main Responsibilities:Establish and manage relationships with...


  • Lahore, Punjab, Pakistan MARG101 Full time

    Marg101 is a results-driven platform that propels businesses forward. Our agile approach ensures timely delivery of customized digital solutions, meeting clients' evolving needs.Job DescriptionThis is an entry-level position for a Customer Service Representative based at LDA Sports Complex Johar Town, Lahore. As a member of our team, you will play a vital...


  • Lahore, Punjab, Pakistan Ideasols Technologies Full time

    As a key member of our team at Ideasols Technologies, you will play a vital role in providing exceptional customer support and ensuring the highest level of satisfaction for our clients.Job Description:We are seeking a highly skilled and experienced Customer Service Representative to join our dynamic team. As a representative of our company, you will be...