Customer Support Specialist

16 hours ago

Islamabad, Islamabad, Pakistan beBeeSupport Full time 35,000 - 54,000
Job Overview

As a Customer Support Specialist, you will be responsible for delivering exceptional customer service and support. Your role will involve managing customer interactions, resolving issues, and providing timely and effective solutions.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide assistance via phone, email, or chat platforms.
  • Problem-Solving: Analyze and resolve complex customer complaints in a professional and courteous manner.
  • Communication Skills: Possess strong verbal and written communication skills to effectively engage with customers and colleagues.
  • Team Collaboration: Work collaboratively with cross-functional teams to achieve business objectives and improve customer satisfaction.
Required Skills and Qualifications:
  • Proficiency in CRM Software: Proficient in using CRM software, Microsoft Office (Word, Excel, etc.), and email platforms.
  • Technical Skills: Ability to manage data entry, update customer records, and handle online communication tools (chat, video calls).
  • Time Management: Possess flexibility in travel and reliable means of commuting, with punctuality and time management skills for in-office or client visits if necessary.
Benefits:
  • Opportunity for Growth: The opportunity to grow professionally and develop new skills in a dynamic and supportive environment.
  • Competitive Compensation: Competitive compensation package, including salary and benefits.

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