Customer Support Executive

7 days ago

Lahore, Punjab, Pakistan Zephora Consulting Full time 300,000 - 600,000 per year

Company Description

Zephora Consulting specializes in empowering organizations through strategic Human Capital Intelligence, transformative Coaching & Development, agile HR Solutions, and performance-focused Digital Marketing Services. We utilize an integrated approach to help businesses scale efficiently, adapt swiftly to changing environments, and lead with impactful purpose. Our solutions are designed to drive measurable results and foster sustainable growth for our clients.

Role Description

This is a full-time, on-site role for a Customer Support Executive located in Lahore. The Customer Support Executive will deliver outstanding customer service by addressing inquiries, resolving issues, and maintaining a high level of client satisfaction. Day-to-day responsibilities include managing email and phone communications, processing support tickets, documenting customer interactions, and collaborating with internal teams to ensure seamless customer experiences.

Qualifications

  • Customer service skills, including handling inquiries, resolving complaints, and ensuring client satisfaction
  • Communication and interpersonal skills, with the ability to engage professionally and empathetically
  • Problem-solving and critical-thinking abilities to address customer concerns effectively
  • Proficiency in using customer support tools such as ticketing systems or CRM software
  • Organizational and time-management skills to handle multiple priorities efficiently
  • Ability to work collaboratively in a team-oriented environment
  • Previous experience in a customer support or client-facing role is preferred
  • Bachelor's degree in Business, Communications, or a related field is advantageous

Send your resumes

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