Shopify Customer Support
2 hours ago
Customer Support Representatives (E-commerce Experience Must) — Gulberg (Onsite)
Location: Gulberg (on-site)
Morning, Evening, Night
Open Positions: 3
Compensation: Competitive salary
About the Role
We are hiring Customer Support Executives to deliver high-quality service for B2B e-commerce clients. You will handle inbound calls, emails, and other support channels, follow clear SOPs, and help improve customer satisfaction and retention.
Key Responsibilities
- Respond to customer inquiries via chat and email with accuracy and empathy
- Troubleshoot order, billing, and product issues using internal tools and SOPs
- Maintain response time, quality, and CSAT targets (KPIs)
- Document interactions, escalate issues appropriately, and suggest process improvements
Requirements
- Fluent English (spoken and written) with minimal to no errors; this is a must
- Background in Customer Service is a must and in e-commerce is a must
- Experience in technical support (Bonus)
- Reliability, attention to detail, and a problem-solving mindset
Training, Quality, and KPIs
- New hires complete a paid training program (6 days per week)
- You must meet defined quality standards and KPIs within 30 days of training; failure to do so may result in backfilling the role
- End-of-training assessment:
- If you do not pass, you will receive 3 additional days of training and a re-test
- Failure of the second test means you will not be hired
How to Apply
Send your resume to with the subject line:
Application — Customer Support Representatives (E-commerce Experience Must) — Gulberg (Onsite)
Optional: create a loom video/include a short paragraph (4–5 sentences) describing a time you turned an unhappy customer into a satisfied one.
Job Type: Full-time
Pay: Rs55, Rs65,000.00 per month
Work Location: In person
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