Chat Support Specialist

6 days ago

Lahore Johar Town, Pakistan DBS Solutions Full time 300,000 - 600,000 per year

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues in a professional and timely manner. You will engage with customers to ensure their needs are met, helping to build long-term relationships and drive customer satisfaction.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and issues through various communication channels (phone, email, chat).
  • Provide product and service information, and guide customers through order placements, returns, and exchanges.
  • Address customer concerns with empathy and professionalism, offering timely solutions.
  • Use CRM software to document and track customer interactions, ensuring accurate and up-to-date information.
  • Retain customer orders through persuasive communication and personalized support.
  • Work closely with other teams (shipping, billing, etc.) to ensure seamless customer experiences.
  • Process refunds, exchanges, and other requests according to company policies.
  • Contribute to maintaining a positive company image and fostering customer loyalty.

Requirements:

  • Fluent in English with strong grammar and effective typing skills.
  • Minimum of 1 year of experience as a Sales Closer preferably in an international call center.
  • Proven customer service skills, with a talent for handling sales and fostering positive customer relations.
  • Bachelor's degree or equivalent qualification.
  • Competitive, positive, and ambitious with a forward-thinking mindset.

Benefits:

  • Recognition awards
  • Bi-annual bonuses
  • Annual salary increments

Application Questions:

  • Are you comfortable working night shifts? 7:00 pm – 4:00 am

Experience:

  • Sales and Customer Service: 1 year (Required)
  • International Call Center: 1 year (Required)

Language Requirement:

  • Proficiency in English (Required)

Location: Johar Town, near Emporium Mall, Lahore

If you're passionate about customer service and have a proven sales background, apply now to join the dynamic team at DBS Solutions

Job Type: Full-time

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person

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